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If you make a claim under this section and you choose to use our approved repairers, you will be provided with a guaranteed courtesy car for the duration of the repairs or until your policy expires, whichever is sooner.

If your vehicle is classed as immobile (unable to be moved), we aim to provide you with a courtesy car within 24 hours of the claim being reported. The vehicle provided is intended to keep you mobile and will not necessarily be a like-for-like replacement of your vehicle.

 

You will be provided with either a small, standard private car or small car-derived van. All courtesy cars are subject to the driver meeting the terms and conditions of hire from the approved repairer.If your vehicle is a total loss you will not be offered a courtesy car.

 

 

Vehicles subject to a finance agreement.

If the market value we place upon the insured vehicle is equal to or greater than the amount owed to the finance company. We may pay the finance company first and then settle the balance with the legal owner of the insured vehicle.

If the market value placed upon the insured vehicle is less than the amount owed to the finance company. We may pay the finance company the market value of the insured vehicle. You may be required by the finance company to pay them the balance, subject to the terms of your agreement with them.

 

Vehicles subject to a lease / hire agreement – no legal right to title
If the market value we place upon the insured vehicle is greater than the amount owed to the lease / hire company, we will pay them only the amount of the outstanding finance, which will settle the claim in full.

 

If the market value we place upon the insured vehicle is less than the amount owed, the amount we pay to the lease / hire company will settle the claim, and you may be required by the lease / hire company to pay them the balance, subject to the terms of your agreement with them.

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